Privacy Policy

Effective Date: July 11, 2026
Last Updated: July 11, 2026

RCMedia Services, located in Somerset, Kentucky, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how RCMedia Services collects, uses, stores, and discloses information when you visit our websites, purchase digital products, request creative or technical services, submit project materials, communicate with us, or otherwise interact with our business online or offline.

1. Information We Collect

The information we collect depends on how you interact with RCMedia Services.

Information You Provide

We may collect information that you voluntarily provide, including:

Your name
Business or organization name
Email address
Telephone number
Billing address
Shipping address, when physical delivery is required
Information submitted through contact forms, order forms, questionnaires, or support requests
Project descriptions, instructions, preferences, and correspondence
Photographs, video, audio, graphics, documents, website files, or other materials submitted for a project
Account information, usernames, or license information associated with digital products
Testimonials, reviews, or feedback you choose to provide

Payment Information

Payments may be processed through Stripe or another third-party payment provider.

Payment card details are submitted directly to the applicable payment processor. RCMedia Services does not ordinarily receive or store your credit or debit card number.

Payment processors may collect information such as your name, billing address, payment method, transaction amount, device information, and other information necessary to process and prevent fraudulent transactions. Their collection and processing of information are governed by their own privacy policies and legal terms.

Information Collected Automatically

When you use our websites or online services, certain information may be collected automatically, including:

Internet Protocol address
Browser type and version
Device type and operating system
Pages visited
Date and time of access
Referring website or link
Approximate geographic location based on IP address
Website activity and interaction information
Cookie and session information
Error logs and security-related information

This information may be collected through server logs, cookies, analytics services, security software, or similar technologies.

Offline Information

We may also receive personal information through telephone conversations, in-person meetings, printed forms, contracts, mailed correspondence, photography or video sessions, and other offline business activities.

2. How We Use Information

RCMedia Services may use personal information to:

Respond to inquiries and provide estimates
Process orders and payments
Deliver digital goods, licenses, downloads, or services
Create, edit, restore, produce, host, or distribute client-requested media
Communicate about orders, projects, support requests, or account activity
Maintain customer and transaction records
Provide technical support and software updates
Verify licenses or authorized use of digital products
Prevent fraud, abuse, unauthorized access, and security incidents
Improve our websites, products, services, and customer experience
Send administrative or service-related notices
Send marketing communications when permitted by law
Comply with tax, accounting, legal, and regulatory obligations
Establish, exercise, or defend legal claims
Enforce our agreements, policies, licenses, and terms of service

We use personal information only for legitimate business purposes and as reasonably necessary to provide the products or services requested.

3. Client Photographs, Media, and Project Materials

Clients may provide photographs, portraits, video recordings, audio recordings, artwork, documents, website files, or other materials for use in creative or technical projects.

These materials may be stored and processed using computers, web servers, cloud storage providers, file-transfer systems, backup services, production software, hosting providers, artificial-intelligence-assisted production tools, or other vendors reasonably necessary to complete the requested work.

RCMedia Services does not claim ownership of original client materials merely because they were submitted for a project.

Private client materials will not ordinarily be publicly displayed, licensed, or used for unrelated promotional purposes unless:

The client has granted permission;
Such use is authorized by a written agreement;
The material was created for public distribution;
The material has already been made public by the client; or
Disclosure is required by law.

Clients should not submit materials that they do not have the legal right or authorization to use.

4. Digital Products and License Information

When you purchase or use a digital product, we may collect information necessary to deliver, activate, license, update, support, and protect that product.

Depending on the product, this information may include:

Customer name and email address
Order or transaction number
License key
Product name and version
Website domain
Server IP address
Activation date
Installation identifier
Download history
Software error or diagnostic information

This information may be used to confirm authorized use, prevent license abuse, provide updates, and deliver customer support.

5. Cookies and Analytics

Our websites may use cookies and similar technologies to maintain website functionality, remember preferences, support shopping carts or login sessions, measure website traffic, improve performance, and protect against fraud or malicious activity.

Your browser may allow you to block or delete cookies. Disabling essential cookies may prevent some website features from functioning correctly.

Third-party services embedded in or connected to our websites may set their own cookies or collect information under their own privacy policies.

6. How We Disclose Information

RCMedia Services does not sell personal information for monetary compensation.

We may disclose information to trusted service providers that assist with business operations, including:

Payment processors
Cloud storage and backup providers
Email and communication providers
Accounting and bookkeeping services
Shipping or delivery services
Analytics and website security providers
Software licensing and technical-service providers
Contractors assisting with an authorized client project
Professional advisers such as attorneys, accountants, or insurers

These parties may receive only the information reasonably necessary to perform their services.

We may also disclose information when reasonably necessary to:

Comply with a law, subpoena, court order, or governmental request
Investigate suspected fraud, abuse, infringement, or illegal activity
Protect the safety, property, or legal rights of RCMedia Services, our customers, or others
Enforce an agreement, license, or policy
Complete a merger, sale, transfer, restructuring, or other business transaction

7. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on:

The type of product or service
The duration of the client relationship
Project backup and revision requirements
License verification needs
Tax and accounting requirements
Contractual obligations
Fraud-prevention requirements
Applicable statutes of limitation
Legal or regulatory obligations

Project files and submitted media may be deleted after a project is completed unless continued storage, backup, hosting, revision access, or archival service has been agreed upon. WE DO NOT STORE PASSWORDS belonging to clients.

Customers should maintain their own permanent passwords, copies of purchased digital products and completed project files.

8. Data Security

RCMedia Services uses reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, server, email system, payment platform, file-transfer method, or electronic storage system can be guaranteed to be completely secure. Customers should use caution when sending sensitive information electronically.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

Ask whether we process your personal information
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a portable copy of certain information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

RCMedia Services does not discriminate against customers for exercising legally protected privacy rights.

To submit a privacy request, contact:

RCMedia Services

Email: rcmedia.services@gmail.com

We may need to verify your identity before completing a request. Certain information may be retained when required for transaction records, taxes, fraud prevention, license enforcement, legal compliance, or the establishment or defense of legal claims.

10. Children’s Privacy

Our websites, digital products, and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.

A parent or legal guardian who believes that a child has submitted personal information may contact us to request review or deletion.

Photographs or media depicting children may be processed when submitted by a parent, guardian, authorized client, photographer, organization, or other person representing that they have the necessary permission. We obey copyright law.

11. Third-Party Websites and Services

Our websites may contain links to third-party websites, social networks, payment services, hosting services, software platforms, or other external resources.

RCMedia Services does not control the privacy practices, content, availability, or security of third-party services. You should review the privacy policy of any third-party service before providing personal information.

12. Processing and Storage Locations

RCMedia Services and its service providers may process or store information in the United States and in other countries where service providers maintain facilities.

Privacy and data-protection laws in those locations may differ from the laws in your place of residence. By using our services and submitting information, you acknowledge that information may be processed in locations outside your state or country, subject to applicable law.

13. Do Not Track and Privacy Signals

Some web browsers transmit “Do Not Track” signals. Because there is not a universally accepted standard governing these signals, our websites may not respond to every Do Not Track request.

Where legally required and technically supported, we may recognize applicable browser-based privacy preference signals.

14. Changes to This Privacy Policy

RCMedia Services may revise this Privacy Policy to reflect changes in our services, technology, business practices, payment providers, or legal obligations.

The revised policy will be posted with an updated effective date. Continued use of our websites, products, or services after a revision becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

15. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

RCMedia Services
Email: rcmedia.services@gmail.com