RCMedia offers a full range of photographic manipulation and enhancement services. We've been offering support services for professional studios and labs and on line for more than two decades.
The quality of a digital image file is tied to it's "resolution" or how many dots per inch (DPI) will display the final image upon output. Of course the more dots, the sharper and more clear the result.
Different output mediums have different DPI requirements. Getting the best results will require that we obtain the highest DPI available for the job. Photographic output generally has an optimum DPI of between 250 and 300 DPI. This means that RCMedia must supply our photo lab with a digital file that contains 300 dots per inch, which of course is relative to the size of the print we're asking for. An 8x10 print, for example, will therefore be a file that offers a pixel size of 2400 x 3000.
And so to get the best quality from our services, we ask that when you supply us with your digital file from which to work, that you consider the file you're sending us. Do NOT expect that a file that is on your cell phone, for example, will be optimal for your job. We DO however realize that sometimes, getting to a high resolution file is not convenient or possible, and we are more than happy to work with whatever you may have as long as you understand the limitations that go with it. If you have any questions or concerns, feel free to contact me.
The best advice is to scan your 5x7 or larger print at a minimum DPI of 300. If you have a scanner, don't be afraid to scan it yourself, as it fairly straight forward stuff. If you don't own a scanner, any office supply or photo service can have it scanned for you at a very inexpensive cost. You can either send us the file on a CD (contact us for our address) or you can supply us the file over the internet by either emailing it to files(at)rcmediaservices.net or by using a service such as WeTransfer.com.
Last but not least... do NOT ever send your original through the mail. They lose and damage packages more often than you'd think. It's not worth it when you can protect against loss so inexpensively. Have your local Office Depot scan the image for you instead!
If you have a question about any of this, feel free to contact me.